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Standing Up or Standing By: Understanding Bystanders’ Proactive Reporting Responses to Social Media Harassment

2020年10月23日 11:38  点击:[]

主办单位:信息系统与商业分析研究所

邀请人:刘志勇 副教授

举办时间:2020年10月30日 10:00-11:30

举办地点:腾讯会议 380 333 126

报告人:

 

Christy M.K. Cheung,香港浸会大学商学院教授,香港城市大学信息系统专业博士。研究兴趣包括:信息技术使用、社交媒体、数据分析、信息系统安全等。她是信息系统学界知名学者,在国际权威期刊和会议发表论文超过200篇,包括顶级期刊 MIS Quarterly, Information Systems Research, Journal of Management Information Systems等。她目前担任Internet Research期刊主编。

摘要:

Social media harassment, a cyberbullying behavior, poses a serious threat to users and platform owners of social media. A growing body of research suggests involving bystanders in interventions to combat deviant behaviors. In this paper, we contextualize the bystander intervention framework and reporting literature to social media in order to understand why bystanders report social media harassment. Our contextualized intervention framework focuses on three sociotechnical aspects—the online social environment, characteristics of the technology platform, and their interplay—that explain bystander reporting on social media platforms. We tested the model using data gathered from 291 active Facebook users. We found that four contextualized factors, (1) perceived emergency of the social media harassment incident, (2) perceived responsibility to report, (3) perceived self-efficacy in using built-in reporting functions, and (4) perceived outcome effectiveness of built-in reporting functions for tackling social media harassment, shaped bystanders’ willingness to intervene against social media harassment. In addition, we showed that perceived anonymity of the reporting system counterbalances the negative influence of the presence of others on bystanders’ willingness to intervene. For research, we contribute to the cyberbullying literature by offering a novel sociotechnical explanation of mechanisms that shape bystanders’ willingness to report social media harassment. For practice, we offer insight into how to build safer and secure social media platforms for all users.

 

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